Refunds and Rescheduling

Coaching

Refunds

I do not offer refunds for my Coaching services. When you enter into Coaching, you do so for a reason: you want to grow and thrive as an individual. Full commitment is for your benefit, and the more dedicated you are to your sessions, the more rewards you will reap.
I will always give you 100% of my effort, and I expect the same from you. It is your responsibility to decide your level of commitment before purchasing a Coaching session or package. We can work together to determine the best route for you during your initial consultation.

Rescheduling
Should you need to reschedule a Coaching session, you may do so by providing 24 hours’ notice in advance and making up the session within two weeks of the originally scheduled date. Sessions not cancelled 24 hours in advance will not be eligible for make-ups. It is important that you prioritise your sessions to receive the full benefits of your Coaching sessions.

Training Courses (MHFA England® and Bespoke Workshops)

Refunds
Once booked, places on training courses (including MHFA England® courses and bespoke workshops) are confirmed. Because course preparation, venue, and learner registration costs are incurred in advance, refunds are limited.

• Cancellations made more than 14 days before the course start date will receive a full refund.

• Cancellations made 7–14 days before the course start date are eligible for a 50% refund or a one-time transfer to another course date (subject to availability).

• Cancellations made within 7 days of the course start date are non-refundable, though a transfer may be offered at my discretion.

• If I need to cancel or reschedule a course, you’ll have the option of a full refund or transfer to a future date.

Please note: MHFA England® learner registration fees are non-refundable once registration has been processed.

Rescheduling
If you can no longer attend a booked training session, please contact me as soon as possible. I’ll always do my best to accommodate a transfer to a later course date or another available session, depending on notice and space.

Commitment
All of my training courses are designed to create an engaging, interactive learning experience. Your participation contributes to the success of the group, so please ensure you can attend all scheduled sessions before booking.